Privacy Policy

Last Updated: June 2025

KNOVIQ Technology ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information when you interact with us:

  • Personal Identification Information: Name, email address, phone number, company name, and job title when you submit a contact form.
  • Technical Data: IP address, browser type, operating system, referring URLs, and browsing behavior through server logs.
  • Communication Data: Any messages, inquiries, or feedback you send to us through our website, email, or other channels.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To respond to your inquiries and provide requested services.
  • To communicate with you about our products, services, and promotions.
  • To improve our website functionality and user experience.
  • To comply with legal obligations and protect against fraudulent activity.
  • To analyze website traffic and usage patterns for business intelligence.

3. Data Protection

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS protocols.
  • Secure server infrastructure with access controls.
  • Regular security assessments and vulnerability testing.
  • Employee training on data protection best practices.

4. Cookies

Our website uses essential cookies to ensure proper functionality. These cookies do not track personal information and are necessary for:

  • Maintaining session state for contact form submissions (CSRF protection).
  • Ensuring secure browsing sessions.

We do not use third-party tracking cookies or analytics cookies that collect personally identifiable information without consent.

5. Third-Party Services

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and business, subject to confidentiality agreements. These may include:

  • Email delivery services for contact form notifications.
  • Hosting and infrastructure providers.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Contact form submissions are retained for customer service and business record purposes.

7. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Withdraw consent for data processing where applicable.
  • Lodge a complaint with relevant data protection authorities.

To exercise any of these rights, please contact us using the information below.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: njs@knoviq-tech.com
  • Address: Penang, Malaysia

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.